Hilton, Paris
James and I arrived at the Prague airport via a shuttle on time. We checked our luggage, went through customs, security, and spent the last of our crowns in the duty free shop. It was so nice to get on the plane, have exit row seats, and know you were going to sleep in your own bed that night. Well we ended up sitting at the gate for 4 hours hoping to have a wing flap problem resolved. It wasn't. So we got off the plane, got our hotel vouchers, went through customs, picked up our luggage and stayed at the hotel. It was noted our whole flight would be flying out at 10am the next morning.
We got up the next morning rode the shuttle and got in line for ticket check in and waited. We were so excited at the possibility of getting home that night (we knew nothing of our connections in Atlanta at this point) and sleeping in our beds. The line did not move. It turns out they were having computer problems and no one from Delta was at the desk only non Delta employees and these employees didn't know how to fix the problem. So after 2 hours of waiting in a line that did not move they got the computers running and slowly started to check people in. One hour later with a little bit of movement forward in line....the flight was cancelled and we were told to go to a desk and re book. Another three hours in line (total of six in all), three intertnational phone calls and one desk clerk got James and I on a flight to Paris that night, a flight from there to Atlanta in the morning and home to Milwaukee by 5 o'clock on Wednesday evening. So we checked in, went through customs, boarded the plane, and pulled away from the gate with a sigh of relief. At least we were going somewhere. Well an announcement was made that we had to go back to the gate because of mechanical difficulties that needed to be taken care of. ARGH!!! Well, we took off that day and spent the night in Paris.
Now I know most of you are thinking rather sarcastically "Oh poor baby you guys got stuck in Paris. Wah Wah Wah." Well we were exhausted, had no clean clothes left had hauled our luggage around so much and were generally a bit stressed so it wasn't such a joy. We got into the Parisian airport and deplaned, went through customs, picked up our luggage, and looked for the Delta counter per instruction. Well an information person at the airport told us the wrong terminal and when we got to the right terminal the desk was closed and had been for the last 2 hours. Our tickets from the Prague flight had "Hotel Hilton" written on the top so we hopped on the shuttle and headed that direction. The Hilton refused to check us in because we did not have vouchers as form of payment. They made us go back to the airport and talk to Air France desk to get vouchers. We went back on the shuttle, spent about 45 minutes there to learn that Air France couldn't help us at all. So back on the shuttle to the Hilton to figure out what we wanted. One condescending clerk and a credit card later we were checked in. We went downtown for dinner (thats a whole other story) and got to bed about 2am.
The next morning we checked in, went through customs, security, and boarded the plane. We took off on time and got home a little after scheduled arrival (we had a delay in Atlanta for some problems). Luckily we were reimbursed for our dinner and our hotel room by an friendly man at the Paris Delta counter. There is much more detail to the story but not that you want to read it all. Overall, I will be thinking twice about flying Delta internationally again. But I am home!!!
We got up the next morning rode the shuttle and got in line for ticket check in and waited. We were so excited at the possibility of getting home that night (we knew nothing of our connections in Atlanta at this point) and sleeping in our beds. The line did not move. It turns out they were having computer problems and no one from Delta was at the desk only non Delta employees and these employees didn't know how to fix the problem. So after 2 hours of waiting in a line that did not move they got the computers running and slowly started to check people in. One hour later with a little bit of movement forward in line....the flight was cancelled and we were told to go to a desk and re book. Another three hours in line (total of six in all), three intertnational phone calls and one desk clerk got James and I on a flight to Paris that night, a flight from there to Atlanta in the morning and home to Milwaukee by 5 o'clock on Wednesday evening. So we checked in, went through customs, boarded the plane, and pulled away from the gate with a sigh of relief. At least we were going somewhere. Well an announcement was made that we had to go back to the gate because of mechanical difficulties that needed to be taken care of. ARGH!!! Well, we took off that day and spent the night in Paris.
Now I know most of you are thinking rather sarcastically "Oh poor baby you guys got stuck in Paris. Wah Wah Wah." Well we were exhausted, had no clean clothes left had hauled our luggage around so much and were generally a bit stressed so it wasn't such a joy. We got into the Parisian airport and deplaned, went through customs, picked up our luggage, and looked for the Delta counter per instruction. Well an information person at the airport told us the wrong terminal and when we got to the right terminal the desk was closed and had been for the last 2 hours. Our tickets from the Prague flight had "Hotel Hilton" written on the top so we hopped on the shuttle and headed that direction. The Hilton refused to check us in because we did not have vouchers as form of payment. They made us go back to the airport and talk to Air France desk to get vouchers. We went back on the shuttle, spent about 45 minutes there to learn that Air France couldn't help us at all. So back on the shuttle to the Hilton to figure out what we wanted. One condescending clerk and a credit card later we were checked in. We went downtown for dinner (thats a whole other story) and got to bed about 2am.
The next morning we checked in, went through customs, security, and boarded the plane. We took off on time and got home a little after scheduled arrival (we had a delay in Atlanta for some problems). Luckily we were reimbursed for our dinner and our hotel room by an friendly man at the Paris Delta counter. There is much more detail to the story but not that you want to read it all. Overall, I will be thinking twice about flying Delta internationally again. But I am home!!!
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